The best way to know if your results are good or not is to compare them to your competitors’ results. Every kind of analysis that is available for your social media accounts could also be calculated for your competitors’, with no login credentials required. The only exception to this is the Economic value metric, which can only be calculated for your account.
To compare your results to those of your competitors, all you need to know is the link to their social media profiles. You don’t need to know your competitors’ login credentials to do this We use your own account login in credentials for Twitter/YouTube/Tumblr to access the API of these social networks when you connect any accounts.
Note: when you connect a competitor's social media account for Twitter, YouTube, or Tumblr, you will be asked to authorize TrueSocialMetrics for read-only access to your account. This is necessary to provide TrueSocialMetrics with access to APIs for these social networks. It will use your own account login credentials, not your competitor's.
After you click the ‘Authorize app’/‘Grant access’/‘Allow’ button, you will be redirected to a form where you will then need to input the competitor’s account link or Twitter handle. That’s all you need to do. You don’t need to know competitor’s login credentials.
Since you and your competitors will have a different number of followers, more accurate results can be obtained from the Relative metrics dashboard.Here, the metrics are averaged based on the number of followers so that they show the Conversation, Amplification, and Applause per 1000 Followers (this is the default setting). This helps you to accurately compare several accounts that have a different number of followers.
At the bottom of the page, you can use a switcher to select per how many followers you wish the metrics to be calculated (per 1, or 10, or 1000 etc.). This make it easier to report to your boss that you have 5 Likes per post per 1000 Followers, rather than 0.005 of a Like per post per 1 Follower.
There are 2 reporting views you can switch to:
For example, in a screenshot below shows that Coca Cola has reached only 28% of the maximum possible result for Conversation rate on Twitter, based on the results from Coca Cola and 4 of their top competitors’ results (Maximum tab).
Group accounts with Competitors lists to easily compare different clusters of brands and analyze your account in different contexts.
You can group accounts based on:
For example, we can analyze DoubleTree Amsterdam hotel in the context of 5 different groups of hotels, using 5 Competitors lists:
How to create a Competitor list:
By using 5 Competitors lists from the example above we've learned that DoubleTree Dublin hotel is the best DoubleTree hotel among Europe hotels located in capital cities:
According to the reports, Dublin hotel is also the best hotel in Western Europe and whole Europe among all DoubleTree chain. And Amsterdam DoubleTree is only #3 among all Hilton hotels in Amsterdam. We can also use Leaderboard report to compare the results to Average: