Privacy Policy

Personal information

We do not sell/transmit/send/share your personal data or connected tokens to any third-parties. All information is processed automatically only by your request (e.g. when you perform actions 'connect source', 'sign-in' etc.).


If you are not satisfied with the service you can receive a refund within the 14 days from the purchase date.

Deactivating your account

You may deactivate your account at any time by contacting support at . After deactivation, we may retain information that we are required to keep and any information that has been shared on the site(s). Additionally, any data you have submitted or shared with a third party, such as Disqus Comments or other application related information, will not be deleted by us. Any data or information we retain about you will continue to be treated under the terms.

When you deactivate an account, it is permanently deleted from TrueSocialMetrics. It takes us up to ninety days to deactivate an account, but some information may remain in backup copies and logs for up to six months. You should only deactivate your account if you are sure you never want to reactivate it.

Information we collect when you use the site(s)

Statistical information, which does not reveal your personal or organizational identity such as:

  • Details of visits to our site(s) and items accessed.
  • Information such as your browser type, phone type, location, and/or IP address.
We use cookies and similar means as follows to deliver a more personalised service through means like storing your preferences, helping you find things more quickly, to serve advertisements (if we choose to do so in the future), to let you log-in more quickly,

  • so when you visit our site(s) we recognise you as an existing user,
  • and to identify particular visits to the site(s). You may refuse to accept these cookies by changing your browser setting to refuse cookies. By refusing cookies you may be unable to use all or some of our site(s). You can find more detail on how we use Cookies in our Cookie Policy
We may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect TrueSocialMetrics's rights or property.

Contacting you

We will contact you by email, phone and other means only if you give us the information required to do so and do not indicate that you do not want to be contacted in these ways. You may indicate that you do not want to be contacted by e-mail using the settings functionality on TrueSocialMetrics and can tell us at any time that you do not want to be contacted by any other means by emailing .


All data is extracted from official social networks' APIs. TrueSocialMetrics is not responsible for discrepancies in data returned by API. TrueSocialMetrics is not responsible for any loss or damage caused by using this data.


You have access to TrueSocialMetrics' data until your paid subscription is active. When you cancel subscription you instantly lose access to your account and data. We may stop your subscription at our discretion at any time with or without prior notice and explanation.